What is Zoho Desk?
Zoho Desk is a leading cloud-based customer support platform designed to help businesses manage, track, and resolve customer issues efficiently. Zoho Desk centralizes queries from email, chat, phone, and social media, empowering your support team to deliver faster and more personalized service—whether you’re a small business or a global enterprise.
Key Features of Zoho Desk
- Multi-Channel Ticketing
Collect and respond to support tickets from email, web forms, live chat, phone calls, Facebook, Twitter, and more—all from a single dashboard. - Automation & SLAs
Automate ticket assignment, send timely responses, set up SLAs, and trigger escalations for seamless workflow management. - Self-Service Portal
Build a branded help center and knowledge base so customers can find answers instantly. - Advanced Reporting & Analytics
Track response times, team productivity, customer satisfaction (CSAT), and key performance metrics. - AI & Contextual Intelligence
Use Zia AI to auto-tag tickets, suggest responses, monitor sentiment, and identify trends before they become issues. - Integrations
Connect Zoho Desk with Zoho CRM, Zoho Projects, Zoho Books, Slack, Jira, and many other apps to sync customer information and streamline operations. - Customizable & Scalable
Create custom ticket fields, layouts, business hours, and role-based access. Scale as your business grows—ideal for remote and hybrid support teams.
Real-World Benefits
- Faster response and resolution times
- Increased agent productivity with automation and easy workflows
- Improved customer satisfaction thanks to omnichannel, contextual support
- Deeper reporting and better insights for continuous improvement
Zoho Desk Pricing (as of October 2025)
Zoho Desk offers transparent, flexible pricing for teams of all sizes ([see latest details]):
- Free Plan: Up to 3 agents, email ticketing, private knowledge base, limited automation.
- Standard Plan: ₹800/agent/month (billed annually) — Email, social, telephony support, help center, workflow automation, CSAT, SLAs.
- Professional Plan: ₹1,400/agent/month (billed annually) — All Standard features plus advanced automation, multi-department, time tracking, Blueprint workflow builder, telephony, tasks.
- Enterprise Plan: ₹2,400/agent/month (billed annually) — All Professional features plus multi-brand help centers, Live Chat, Zia AI, custom functions, advanced analytics, unlimited SLA rules.
All paid plans include a 15-day free trial. Pricing may differ by region, so check Zoho’s site for the most current rates.
Use Cases & Industries
- E-commerce & Retail: Manage returns, order inquiries, and escalations from multiple channels.
- IT & SaaS Companies: Handle bug reports, technical queries, and product feedback efficiently.
- Professional Services: Track responses for consulting, legal, and financial firms.
- Educational Institutions: Resolve student/staff questions, applications, or complaints.
Quick FAQ
Q: Can Zoho Desk support remote and hybrid teams?
A: Yes—its cloud-based, mobile-friendly platform is designed for distributed workforces.
Q: What if I already use a different helpdesk?
A: Zoho Desk offers migration tools and onboarding help for painless transitions from Zendesk, Freshdesk, and more.
Q: Is there a mobile app?
A: Yes, Zoho Desk is available for Android and iOS with full ticketing support.
Get Started
Deliver exceptional customer service today!
